Credit control is a vital part of a management company.

Unfortunately not all leaseholders abide by the lease agreement and keep up to date with service charge payments. If service charge contributions are not paid in a timely fashion, it could cause a financial rift within the service charge account for a development which could in turn cause delays in maintenance and cyclical works required.

Of course this is not something that any management company would want for their development, this is why we have a dedicated  credit control team to keep on top of payments. We understand that due to personal difficulties there will be legitimate reasons as to why some leaseholders are unable to make payment and our credit control team will always try and work with leaseholders to resolve this.

In the event of we cannot resolve the debt, our team has the facilities to escalate this and claim the funds.

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The Liberty Credit Control duties include (but not limited to):


- Issuing service charge budgets  & invoices.

 

- Ensuring ground rent payments are made in accordance of the lease.

- Liaising with leaseholders and the Property  Managers for developments to ensure funds are always available.

- Liaising with a third party debt collection company (if required) to recover funds.